Skip to main content
Forum FAQ's

Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 176898 Views
  • 50 replies
  • 24 Helpful

Resolved! Roaming

HiAm I correct in assuming the following for a contract customer post 20221)  data roaming will only work in a country that isn't included in the travel pass and/or EE EU zone if you buy a data add on? For example if in Thailand data roaming will onl...

wenklaw by • Established Contributor
  • 456 Views
  • 1 replies
  • 1 Helpful

Double data

I have just started a 50gb double data plan, it's a 24 month contract. I currently get 100gb of data. Will I get 100gb every month throughout the contract?

Spamhaus

Is there a way to prevent EE allocating Spamhaus block listed ip addresses to ones internet connection? Having to reboot my mobile data router or requesting delisting from Spamhaus every time this happens is a tedious chore. I'm beginning to dread tr...

Unable to gift data

I gift data to my partner every month, but for the last month I have been unable to do it. A message comes up saying: We will have it fixed soon. Sorry, we can't show this device's data right now. Please try again later.This message has been coming u...

Data Allowance

Read moreHey, I’ve recently gone into a sim only deal and dropped my data down from 10GB per month to 6GB per month. This was decided as the advise I spoke to stated I had only ever used a total of 4GB per month, max while being on 10GB of data. I’ve...

Louby_12 by • Visitor
  • 329 Views
  • 1 replies
  • 2 Helpful

Data not working in USA

  Hi I have an account with 3 handsets… all are set to roam  abroad, all are set with additional roaming further add ons. All worked ok during last visit to USA in august. But now arrived yesterday and 2 of the 3 handsets will not connect to data. Ha...

Pol1y by • Investigator
  • 3137 Views
  • 6 replies
  • 0 Helpful

Data gifting

I’ve been having problems gifting data . Got in touch with EE they said 24 hours however it’s been 48 hours and I still cannot gift . Is anyone else having the same issue please 

Caz1964 by • Visitor
  • 423 Views
  • 7 replies
  • 0 Helpful

Unable to gift data

Hi all, On the 13th Jan 23 I gifted myself 20GB and my daughter 30GB from our unlimited sim that is in our home router to our Mobil phone accounts. (have done this every month for at least 8 months).For the last 5 days I have tried to gift my daughte...

No internet despite full 4G

HiDespite having full 4G and full data I cannot access anything to do with the internet. Everything works fine when connected to WiFi but don’t have access to WiFi all the time.Anyone have the same problem or able to help please?RegardsSR

ShaunyR14 by • Investigator
  • 355 Views
  • 5 replies
  • 0 Helpful
Top Helpful authors
More