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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132543 Views
  • 49 replies
  • 20 Helpful

Resolved! Gifting.

Hi,I have an account that many years ago, I added an extra number/phone to for my long suffering other half to use. 2 distinct ac/tel numbers. I can access information on either account quite easily. I cannot for the life of me find out why the optio...

GSDUK by • Investigator
  • 2906 Views
  • 7 replies
  • 3 Helpful

Data usage

Hi, for the past two months it has said that I have used up all of my data before the next payment. I have never used all of my date allowance and have been doing the exact same since having my contract. Please can you advise me why these two months ...

Resolved! How do i get more data pay monthly

I'm on a pay monthly contact that rolls over in a few days. I'm out of data but when I go to My EE no data packs are available. How can I buy more data?

Data

My plan is unlimited data but its saying I have no data left how can this be ? Any ideas 

LR40 by • Visitor
  • 220 Views
  • 1 replies
  • 0 Helpful

Want to add more hot spot to my phone

Could someone help me please as i have  Unlimited data but only have a bit of hot spot to let other people use before that runs out how do i add more so i can let people use my hot spot please??

Unlimited data

I bought the £40 unlimited data add on, but my data isn’t working, it’s still showing me 0 MB as data balance in the EE app 

Moejazzi by • Visitor
  • 299 Views
  • 3 replies
  • 0 Helpful

Resolved! Data usage

This may have been asked already but here goes, on data usage what does 9.7gb/10.0gb mean, have I used 9.7 or is there 9.7 left. When I click on data usage the page does not load, cannot view latest bill either. Thank you

2367 by • Visitor
  • 365 Views
  • 3 replies
  • 5 Helpful

B818-263

Hi,I have a HUAWEI B818-263 router, bought from eBay, that is unlocked, Optus branded.(sold as no logo….) There seem to be a number of things locked by Optus that I suspect EE allow(such as no ipv4 selection that prevents some sites loading. Fixed by...

Pauleng by • Contributor
  • 2450 Views
  • 7 replies
  • 1 Helpful

No Mobile Data

I've had no mobile data for around 24 hours now. Not even showing 4G symbol. Have checked the https://coverage.ee.co.uk/coverage/ee checker and no issues shown. I've also restarted the device several times to no avail.

RCarr2 by • Visitor
  • 262 Views
  • 1 replies
  • 1 Helpful

Costings poorly advertised

I ran out of data last month and was offered an unlimited package for a similar cost to what i was already paying for 20GB. Brilliant I thought, until I got my bill and saw the 'similar cost' was additional to my existing package, over doubling my bi...

kerrymck by • Explorer
  • 283 Views
  • 3 replies
  • 0 Helpful
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