Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
Hi all - I’m having roaming issues in the USA, I’ve been here for about a week.My iPhone isn’t able to stably connect to a local carrier. When I come off airplane mode, it will search for a network and does connect (and show 5G status) but it will on...
Why does my 4g go from 45Mb/s at 5am to 11Mb/s at 9am, to 7Mb/s at 2pm, to 1.3Mb/s after 4pm?Is this by design or because the mast is over subscribed?
For the past few days my mobile data hasn’t been working and can only use my phone when connected to wi-fi. Doesn’t matter where I am, how do I fix this
For some strange reason when trying to gift data within my family account it keeps giving me an error saying, unable to process try again later. This is happened for a few days now and despite me having in excess of 90gb unused data… is is only me? T...
Hi. I recently swapped my pixel 6 for the oppo x5 find. I received a new SIM with the phone (same number). I have unlimited mobile data but when I switch it on nothing is happening. Any help would be greatly appreciated. Thank you.
I have 5 members on my family account but can only gift to 3 out of the other 4 people. The account I cannot gift to is a sim-only no frills plan. For some reason when I go to gift data from the My EE app that number does not come up as available to ...
I’m new to EE but I signed up recently and i took a roaming plan on because I travel a lot. I’ve arrived in Thailand and my phone has a nice 5g sign… but my phone won’t connect to any internet. I’ve checked my account settings and they confirm i am s...
