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Free double data text

janamor
Investigator
Investigator

‎14-07-2023 07:14 PM

I received a text offering me double data as an EE and BT customer. 150 replied saying I have now got it but I can’t see it on my account! How long does it take to be activated please? Thank you. 

0 Helpful
5 REPLIES 5
Alex_M
Star Contributor
Star Contributor

‎14-07-2023 07:20 PM

Hi @janamor 

You will see the double data appear in your next billing cycle.

Thanks,

Alex

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0 Helpful
janamor
Investigator
Investigator
In response to Alex_M

‎14-07-2023 07:54 PM

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to janamor

‎15-07-2023 07:27 AM

Hi there @janamor 

Thanks for coming here. 

The double data should be added within 24 hours. 

is this now showing in your My EE app? 

Leanne 🙂

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janamor
Investigator
Investigator
In response to Leanne_T

‎15-07-2023 08:41 AM

Hi. No it’s not showing. I had another reply saying it will update in 24 days when my account updates. I’m really confused now!

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to janamor

‎15-07-2023 08:46 AM

I would suggest giving us a call on 150 and the team can check your account and let you know when your double data will start @janamor 

Leanne 🙂

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