Skip to main content
Forum FAQ's

Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 136322 Views
  • 49 replies
  • 20 Helpful

Data gifting not working

Hi I need to gift data to the rest of my family, but every time I try to do it on the app it says ‘we are unable to show all the information you want right now’ and won’t let load the page. How can I fix this? Had no problem on old appthanks in advan...

harrywww by • Visitor
  • 495 Views
  • 5 replies
  • 0 Helpful

Data to play pokémon go

How do I allow my child to use data to play a game but block them using extra data to the plan. Im concerned they will run up a bill. At the moment it states that they are restricted and they are getting annoyed. Thank you 

Kat_3344 by • Explorer
  • 268 Views
  • 3 replies
  • 0 Helpful

Data issue

Hi, can anyone assist? I am unable to get data when I am out & about. I can get data only when I'm on WIFI. Is there something I should be doing in settings and if so how do I get there? Thank you

My data doesn’t work in my phone

Since I started to use my EE sim in my iPhone 11 the internet doesn’t work.. I have being many times at EE store to explain and to them to help me, but no one know how to find the problem. Is any one to help me here? @support

No mobile data

My husband and I both have 3 year old moto G7 power phones bought at the same time. We both lost mobile data in the last couple of months. 3G is greyed out. Our phones don't give the option to choose between 2, 3 and 4G. However we have just come bac...

Chris385 by • Investigator
  • 359 Views
  • 5 replies
  • 0 Helpful

unlimited data 650GB FUP

Is ee unlimited really unlimited? As I already used 3.7 TB this month of my data only sim . No slow downs or traffic management but I am downloading my digital Xbox games on my Xbox series x but I’m only getting just shy over 100 mpbs . so I need to ...

USA roaming pay as you go

Hi there,I'm on a pay as you go pack and going to the USA for two weeks at the end of October. Is it possible to use my data allowance there (I have about 30GB)? What's the best/cheapest option to keep using data there as a pay as you go customer? Th...

Anna54000 by • Investigator
  • 3588 Views
  • 3 replies
  • 2 Helpful

Resolved! Roaming

Hi I am going to turkey for 2 weeks tomorrow and will not let me add data roaming as an add on and it also isn’t showing if I can use it as an add on 

Sandra94 by • Visitor
  • 284 Views
  • 1 replies
  • 0 Helpful

WiFi Calling

I am currently with O2 and have a Galaxy S9+ which supports VOICE but not TEXT calls over wifi. I am planning to upgrade to an S22 and cannot get a clear statement from O2 as to whether it supports VOICE AND TEXT over wifi. Does anyone know the posit...

Most solutions
More
Top Helpful authors
More