Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

5g is so slow its unusable but I cant turn it off

Where I live we were one of the earlier places to adopt 5g.Over the last few months it's got slower and slower until it reality it's unusable. I really want to go back to 4g but I can't as my phone is pretty much stock android and the SIM configurati...

Resolved! Morocco

Why does my travel pass not work in Morocco. I also cannot find any options to buy a data add on online

Tenda 4G680V2.0 not connecting in LTE mode

Hello,I’m trying to test out an EE sim in a Tenda 4G680V2.0 router to see if I can get a decent 4G connection. On initially turning on, I appeared to get a signal, but no internet connection. I checked the auto mode derived APN and noted that it was ...

Mobile data not working

I'm on an unlimited plan and last night when I tried to use my data I was not able too, it says I have it but the symbol is (H) instead of 4g? Im in my house where It has worked perfectly but for some reason it has gone bad and I'm not able to get go...

New Sim

Hello,I bought an EE SIM card at a mall with no data plan on it. How do I buy a data plan please? I have searched the EE website but I’m a bit confused. Thanks. kr.

Date not working

I received a text yesterday saying my date boost had ended but now my mobile date on my phone won’t work at all. Why is this?

Family

My wife has a monthly ee and I have a SIM card contact. Can we benefit from a family account please?

Resolved! New EE Data SIM On A Pixel 7, 4G Connected But "No Internet Connection"

I have a new EE data SIM installed in a Pixel 7. The Internet settings show "EE, 4G" and the settings show that data is being used, because the reported usage is going up.But no applications can operate. They all say "no internet". The mobile data co...

Confused

I am in the USA. I just purchased a “top up” for my SIM card. My account now shows the £35 credit but it also shows 0B data available. im thinking now that I should have purchased a pack as what I really need is unlimited voice, unlimited text and as...

Data Roaming - USA

Arrived today. Neither myself or my wife are getting the service we paid for. Data roaming is on, but although we occasionally see AT&T in the top left hand corner, nothing is connecting. We have tried switching the phones on and off, switching data...