EE false advertising

[HarleyBlue]

Unfortunately I have the same issue, my speeds are roughly 1/8th of what they should be, I've also don't speed tests while on the phone to tech support and my numbers weren't what they were saying they see on the computer. I am 100% sure they hired someone that doesn't know the difference in MegaBits and MegaBytes. Also as for consumption, as well as speeds... they claim I use over 1TB in less than a few days yet I am unable to watch a Twitch stream in 160p without refreshing the page every 10 minutes because my seeds are too slow. Ofcom really need to step in and read all the people complaining about the same problem, hopefully we can either get our refunds or get a year free internet with prices we have paid for potato networking.

[Zerofks]

You’ll never see a refund unless they are forced. Even then they’ll only refund the customers who complain not everyone affected. O2 did the same to me in regards to quoting how much data I used over 3 months. They claimed (and this is a direct quote) “our system is showing you have used just over 8 million GBs so based on that we are unable to see any problems” none of my devices could connect so where this “8 million GBs” came from I’ll never know, but that said to me they simply make it up as they go along. They know what they see on a screen is far far different from what a customer is actually getting. But they prefer the play ignorant about it. I simply reckon they are pumping up 5G by removing bandwidth from the 4GB network which unfortunately I’m stuck on because 5G isn’t available where I am. Not to mention any networks piggy backing EE. In a way o regret joining now. It’s the fact that my speeds were perfect until the day after my cancellation period passed that’s got me thinking it’s deliberate. It’s far to coincidental. They can hide behind all their clever marketing BS all they like but the customers aren’t as stupid as they’d like to believe we are. It’s the same principle as knowing when someone is lying to you. We know when we are being BS’d. What adds to the insult is we are being charged for this bad service, how they can justify the costs for this is beyond me.

[XRaySpeX]

How are you measuring speed? Speedtests always use packet transmissions as bits/sec whereas downloaders use data content as Bytes/sec.

[Zerofks]

If you mean o2 I’ve no idea how they measured it. But my router actually shows the live download and upload speeds for EE.

As an example, last night I had a download of only 207MB, it took 14 minutes to download it. Today I had an app update of only 44MB, it took over 10 minutes.

if I put my o2 sim in my router I get live by the second speed updates. They are low but steady with no drop outs. If I put my EE sim in my router it behaves erratically? I only get speed updates every 3 to 5 seconds and as I said every 10 to 15 minutes the connection drops completely and won’t come back for several minutes, and the cycle repeats. It’s very annoying I can’t even watch Netflix or prime because of it. Other services I’m paying a sub for that I can’t use normally.

im not even sure if this is how EE actually is because I’ve took a 2 year contract and if so I’m not staying with them and putting up with this for the entirety of my contract. This isn’t what I’m paying for and it’s not what I signed up for either.

[XRaySpeX]

With such downloads you are restricted by the site serving you & all others at the same time.

Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

[Zerofks]

That’s true to an extent. Not with content already hosted on apples own servers. These downloads have always been quick regardless of the network I’m on. Developers which host their own servers for update data yes slow speeds are to be expected.