Little to no 5g and poor speed despite being in an "excellent" area

[CraigW11]

Hi,

I recently checked coverage of 5g and in my area as you can see the coverage is supposed to be excellent. However, whether I'm in doors or out side I rarely get 5g and when I do the speeds are no better than 4g.

Thinking I was going to get good 5g speeds in my area, I recently opted to upgrade my contract. I'm paying £50 a month for unlimited data on the best speeds, but the speeds are terrible and I feel like I've been conned.

I have done multiple speed tests over the past few days, most are around the 10Mb speed range, sometimes it will hit 30Mb, though more often it will be as low as even 1-2Mb. This is not acceptable for what is supposed to be "excellent" for my area, and in no way is it worth the extra amount this contract is costing me.

Is there anything I can do about it? Any help would be appreciated.

Thanks.

[Christopher_G]

Hi @CraigW11 

Welcome to the community, we'll do our best to help you.

Were the speed tests done indoors or outdoors?

Chris

[bristolian]

As a headline view, it sounds like you could be on the edge of 5G coverage and are predominantly using 4G.

Speeds are largely dictated by the carriers available & thus spectrum deployed - are these speeds consistent regardless of time, day & location?

[CraigW11]

Hi Chris,

That test was indoors though it seems to make little difference. The purpose of me upgrading was to use it indoors as I thought I could get excellent signal.

Here's 2 more tests. First indoors then outdoors. As I said it seems to make little difference...

As you can see the indoors apparently was 5g and outdoors it couldn't stay on 5g yet have me better speeds.

[CraigW11]

Hi Bristolian,

Speeds are low throughout the day. I've done about 30-40 tests altogether over the past few days and they are consistently with the 10Mb range. Only a few times I've seen it go up to 30Mb, more often than that I see it drop to 1Mb.

If I'm told by EE coverage checker that I'm going to get excellent 5g signal in and outdoors and it turns out I can't get 5g speeds at all and barely get any speed at that then the coverage checker is useless imo and I feel like I've been scammed. Does "excellent" include the likelihood that you will end up with a terrible connection? Seems unfair to me and my contract and reason for upgrading has become pointless yet very expensive.

I'd appreciate it if there's something we can do about it.

Thanks.

[Leanne_T]

Hi @CraigW11 

Thanks for coming back to us. 

If you give us a call on 150, the team will get this looked into for you and be happy to help you further. 

Thanks 🙂

Leanne.

[Naomi50]

Interested to know how this was sorted as I’m in exactly the same situation