Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 193412 Views
  • 50 replies
  • 24 Helpful

Resolved! Hotspot left on and used by others

Hi,So basically, I **bleep**ed up. I put my hotspot on to update my car (yay 2025), and since it was a quick thing I disabled the password security. Well, guess who forgot to turn the hotspot off again upon walking back to my flat.... Anyway, because...

jgray2023 by Investigator
  • 450 Views
  • 4 replies
  • 2 Helpful

Resolved! 5G on PAYG

Hi, so I have been with EE for nearly 10 years and I have been pay as you go the entire time and been on the £10 everything plan that gets the free boosts every 3 months. Recently I’ve been able to afford the iPhone 16 plus and was excited to finally...

Remove unlimited data from my broadband

So my new EE broadband has given me unlimited free data as part of the package. Unfortunately this seems to override parental controls on my children’s mobile phones. How do I remove unlimited data from my children’s phones and go back to gifting the...

Kaspar12 by Investigator
  • 642 Views
  • 7 replies
  • 2 Helpful

Mobile Banking Apps on Oppo Phones

Hi Has anyone had issues with a mobile banking app having been used for some time suddenly stops loading from your link??  Called in EE local to me, they fiddled around, then reinstalled the app and it worked, but, as soon as I left, I tried again in...

GG2025 by Visitor
  • 877 Views
  • 3 replies
  • 2 Helpful

Resolved! Data usage

Hi I have unlimited data in my plan but usage history shows i'm out of allowance ?Can someone explain me what heppend ?

Screenshot 2025-09-03 120812.jpg
MarcinT by Investigator
  • 664 Views
  • 6 replies
  • 8 Helpful

Resolved! ftp only working with vpn on ee

HelloI have an frp server with a shared folder On ee data I can only access it through a vpn with other mobile carrier it works fine Why are ee blocking ftp?

data allowance changed

My unlimited data allowance has been changed to 100GB since last bill 16.08. also speed dropped up to 2Mbps ???

MarcinT by Investigator
  • 325 Views
  • 1 replies
  • 0 Helpful