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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 200059 Views
  • 50 replies
  • 24 Helpful

Cannot see where data has been used

My data allowance renews on 2nd of the month and I got a text yesterday saying I'd used all 9gb even though the mobile app usage screen on my phone was showing that I'd only used 3.88gb. I phoned EE at lunchtime to try to find out what was happening ...

Data

So my data isn’t working I have over 12GB and it’s not been working for a couple of days

albguest by • Visitor
  • 405 Views
  • 1 replies
  • 0 Helpful

No internet access

I have not had internet access for about 5 hours, the balance has been added to my number but it still does not connect anywhere, I live abroad and you have been using your service from roaming packages for a long time, right now   [mod edit: please ...

Resolved! Question

Would it be possible to use my vodafone sim card in my phone and a ee sim card in the 4GEE mini wifi router and use the data from  the mini wifi router?

Krj9 by • Explorer
  • 719 Views
  • 2 replies
  • 1 Helpful

Resolved! No mobile data on Honor 8S

I have a Motorola G8 and my partner has an Honor 8S. She has recently received a 4G SIM (PAYG) to replace 3G. She has no mobile data (no 4G symbol). When I put my SIM in her phone it works fine and her SIM works in mine. Any suggestions please?

rab5 by • Investigator
  • 933 Views
  • 6 replies
  • 1 Helpful

Resolved! Zero data

My data refreshed today but showing as zero. I am currently out of the EU. Will I get full data when I return home to uk ? 

JB2461 by • Visitor
  • 544 Views
  • 1 replies
  • 0 Helpful
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