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Only getting 2G on data

Bakazan
Investigator
Investigator

‎03-02-2024 08:13 PM

For years I've been getting my data via an old TMobile SIM and paying 6 monthly using 6MONTHWEB.

For the last couple of days I have only been getting 2G (presumably because EE have turned off the 3G network).

I went into an EE store today and they issued me with a new EE SIM, however I'm still only getting 2G despite the phone and presumably SIM being 5G compliant.

When I check the balance via 150 it says I have "internet on your phone and internet on your phone".

The phone is set up as NR/LTE/GSM/WCDMA but I never previously got 4G data.

The guy in the shop didn't know much about TMobile but said the 4G would just appear at some point.

Is this a problem with the TMobile 6 month deal only being 3G not 4G?

 

 

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6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎03-02-2024 08:22 PM - edited ‎03-02-2024 08:22 PM

Sounds like you haven't been given a full EE SIM if you're still getting 6MONTHWEB from it but a T-M regrade to an EE 3G SIM plan.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian
Legend
Legend

‎03-02-2024 11:38 PM

Where, roughly, in the UK are you? 3G switchoff is rapidly progressing in some locations but should not yet be an issue in others.

Where 3G has now been switched off, a non-4G phone will be using 2G permanently.

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Bakazan
Investigator
Investigator
In response to bristolian

‎04-02-2024 07:25 AM

I'm in Essex and work in central London - the 3G has been turned off here. It seems unlikely they would have given me another 3G SIM.

The phone was bought less than 6 months ago and is capable of 5G.

I guess I'll try buying a new "Pack" to see if that works.

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Bakazan

‎04-02-2024 08:26 AM

@Bakazan     you’ll not get 5G on PAYG even if your device supports 5G it’s not available yet the best you’ll get is 4G. 

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Bakazan
Investigator
Investigator
In response to Chris_B

‎04-02-2024 09:55 AM

Anything better than 2G would be good, 4G would be fine.

I tried to buy a pack by texting PACK10 to 150 and it didn't work.

When I check the balance it says:

Make the most of your credit. Get 100 mins, 400 texts and a massive 1GB data to use over 30 days for just £10. Text PACK10 to 441 to buy now.

This is not the EE deal so I guess my account is somehow locked to only offering TMobile packs??

0 Helpful
James_B
EE Community Support Team
In response to Bakazan

‎04-02-2024 02:22 PM

Hi @Bakazan,

I'd recommend contacting Customer Care on 150 so a member of the team can check your account has been correctly migrated from T-Mobile to EE.

They'll be happy to help. 🙂

James

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