Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Roaming abroad

I have the roaming pass for the month but when scrolling thru FB you don't get everything like things are greyed out or posts are just buffering so can't see what they are and also if commenting on a post you cant see other comments it's like they ar...

Cannot upgrade or change package

So I've recently joined EE and finding my data package isn't enough, so contacted EE and cannot upgrade till June 2023. Why is this when I'm on a Sim only deal?

Mobile Data not working

I have had no mobile data for two days now, tried all the fixes: aeroplane mode etc. status checker says problem fixed but still not data. Any idea what is going on?

Resolved! Data abroad worked until I used data up, not texting for data not working

In Singapore and my data ran out last night. I have a text message 'to buy an add-on reply to this text free with 150MBTDB'. But when I do I get 'we're sorry but there has been a technical error'. I have ROAM ANYWHERE activatedI've tried WORLD PASSP...

Data gifting

Trying to gift to my son, data but keep getting gifting failed and I have unlimited data … why is this happening?

My phone switches to 3G and 4G/5G.

Hello, My phone switches from 4G to 3G which causes my speed to slow down, and this happens randomly during the day. Then out of nowhere it jumps back to 4G VoLTE. I've just started having this problem and I'm unsure if this is to do with Android 13 ...

Internet

I just bought EE SIM then bought package of 25 GB data but mobile data not working... Internet not working...but call & txt massage active...

Resolved! Spend Cap

I’ve just set up a roaming pass for a trip to the USA. Do I need to add a spend cap as well?

Data Roaming Cap

I paid £30 and now cannot access data roaming - I wasn’t notified that I had reached my limit?

extra data

Hi,I am a sim only customer, when I joined broadband last year I was told i would be given an extra 5gb of data per month on the sim when i signed up for broadband. I questioned this later on as I couldn't see it on my bill but was assured it would a...