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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 162014 Views
  • 50 replies
  • 23 Helpful

'lost' mobile data

Hello EE.On 27th July 2023, I had around 4-5GB left to be used till 4th Aug. But that evening a message (SMS from EE) saying that all the data has been consumed. This left me confused but I recharged because I was in middle of some work and received ...

Data Zapped, why?

Hi, i’ve had 5gb data plans on Sim only for many years now and usually use around 1-2 gb per month. Having had to transfer from Plusnet to EE (they all one now) I've been with EE for 19 days and now get a text to say all data used. I literally haven’...

App

EE Appwhy does the app not let me check my data. It is useless. Any ideas?

Resolved! Gifting data

How can I gift data? Both numbers are on the same plan. However, I cannot gift the data. I have 4GB of data going to waste every month.

Roaming abroad

I have the roaming pass for the month but when scrolling thru FB you don't get everything like things are greyed out or posts are just buffering so can't see what they are and also if commenting on a post you cant see other comments it's like they ar...

Geo1371 by • Explorer
  • 479 Views
  • 5 replies
  • 0 Helpful

Cannot upgrade or change package

So I've recently joined EE and finding my data package isn't enough, so contacted EE and cannot upgrade till June 2023. Why is this when I'm on a Sim only deal?

JBG99 by • Investigator
  • 609 Views
  • 3 replies
  • 1 Helpful

Mobile Data not working

I have had no mobile data for two days now, tried all the fixes: aeroplane mode etc. status checker says problem fixed but still not data. Any idea what is going on?

Leeny41 by • Explorer
  • 424 Views
  • 7 replies
  • 0 Helpful

Data gifting

Trying to gift to my son, data but keep getting gifting failed and I have unlimited data … why is this happening?

Lejon-1 by • Visitor
  • 361 Views
  • 1 replies
  • 1 Helpful
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