Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 160199 Views
  • 50 replies
  • 23 Helpful

Mobile data no longer works

Hi, a few days ago my mobile data just stopped working completely. When I turn mobile data on nothing happens and I don’t even get the 3G/4G symbol come up to say it’s on anymore. I have tried all the online trouble shooting like resetting network se...

Loraalex by Investigator
  • 573 Views
  • 9 replies
  • 0 Helpful

Data Plans

Pls,how can I subscribe for the monthly unlimited data plan and what's the cost?

Resolved! Data

Hello my data has ended sooner than usual how can i buy more ? 

Data roaming

Why can’t my children use data roaming abroad when I have the add on? I have gifted them data but they have no access

Pbayliss by Visitor
  • 311 Views
  • 1 replies
  • 0 Helpful

'lost' mobile data

Hello EE.On 27th July 2023, I had around 4-5GB left to be used till 4th Aug. But that evening a message (SMS from EE) saying that all the data has been consumed. This left me confused but I recharged because I was in middle of some work and received ...

Data Zapped, why?

Hi, i’ve had 5gb data plans on Sim only for many years now and usually use around 1-2 gb per month. Having had to transfer from Plusnet to EE (they all one now) I've been with EE for 19 days and now get a text to say all data used. I literally haven’...

App

EE Appwhy does the app not let me check my data. It is useless. Any ideas?