Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Data less than what I purchased

I bought a 30GB sim card from Heathrow airport last week for £25 but it seem like i only have 25gb. It’s a week in and they’re telling me i’ve used 80% of my data, that’s just impossible.

Instagram not loading accounts

Hiya when i go to share a story or use the @ all the accounts im following arnt coming up Looks like a not loading symbol.Ive tried everything,cache,restarting my phone.dont know how to fix it.Anyone help please with a solution as instagram dont resp...

Hotspotting

Hi,I've 100gb data allowance on my phone and use it to hotspot to my laptop. All internet works fine (using it now to write this), and I can watch video's, browse the net, stream tv etc. However when I come to access World of Warcraft game, it's st...

4G data throttling in Europe

I just switched to an unlimited data plan, whilst double and triple checking with the Rep that ‘unlimited’ was definitely also the case whilst roaming in the EU. I changed my plan whilst I was in Italy. From the very minute that my plan was changed (...

My data isn't working

My data isn't working on my phone

Resolved! Ues my phone turkey

I need to use my phone in turkey for 4 days

Resolved! Send some data to my daughter

Data access

My EE cell number shows 50 GB of paid data but I’m unable to access internet unless Wi-Fi is on. Please help me open access from my iPhone

unlimited data contract showing 100GB allowance

hi there i moved from 30GB to an unlimited data plan.so far i'm happy with it but the more you read about unlimited plans more worried i get. i'm not sharing outside my household. 1 PC, 1 laptop, a few phones, printer and a CCTV camera. right now i'm...

Mobile Data - Fair Signal but no Data

Hi - We have a seasonal caravan and have used a Nighthawk M2 for the last year with data rates of up to 40 mbs. Over the last two weekends although the device registers a "Fair" signal, and shows as connected to the EE Service, we get no internet at ...