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Can’t gift data

Nemben
Visitor

‎18-02-2024 06:09 PM

I am trying to gift data to my daughter. I have gifted to her before. It’s only showing one of my children’s lines, there isn’t a drop down. This is quite urgent as she needs mobile data to make sure she can get home safely

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎18-02-2024 07:53 PM

Are you both under the same MyEE family a/c, not PAYG or a No-Frills contract? You need to be to be able to gift data. See Gift Your Data and Set Controls .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
johnnyutah
Contributor
Contributor
In response to XRaySpeX

‎19-02-2024 07:45 AM

This seems to be happening to multiple people, myself included. EE need to sort this out. Bloody useless

0 Helpful
Jewels3
Visitor

‎19-02-2024 09:54 AM

Our data gifting stopped working, I phoned EE, they are aware of this glitch, they were very helpful and just made all our acocints unlimited data until it’s sorted out. 

0 Helpful