5G

Jay_Konan18
Investigator
Investigator

Hello members. I jus wanted to share something that I’ve experienced over the past couple months and I am not sure if I am the only one experiencing this I swapped to an E-Sim id say November-December however upon doing that I noticed that my data would not work properly especially on 5G connectivity both indoors and outdoors 4G connectivity would be more reliable In my opinion as I was not experiencing much issues . Until last week Friday I was using my IPhone Crashed and went from working normal to completely shutting off on its own and I could not believed what just happened. Feel free to respond.

J.Tisson
7 REPLIES 7
Christopher_G
EE Community Support Team

Hi @Jay_Konan18 

Welcome to the community. We'll do our best to help.

Is your iPhone on the latest software version?

Chris

Yes it is
Sent from my iPhone
J.Tisson

hello Christopher I apologise for the late response however I am on the latest version of IOS

J.Tisson
James_B
EE Community Support Team

Is your phone still restarting without warning, @Jay_Konan18?

What sort of problems are you seeing with your mobile data connection?
James

Hello James I stopped using the 5G and used 4G instead cuz I wasn’t sure if it was E-sim or IOS related but so far I have not had any issues on 4G on ESim

J.Tisson
Katie_B
EE Community Support Team

That's strange, thanks for letting us know @Jay_Konan18

If you could keep us posted on how you get on that would be great. 

Katie

Okay I will do thank you 

J.Tisson