Community Activity

Sky Q Problems

Hello All, this may not be the right place for this post, but I thought I’d try in case it’s something EE related rather than Sky Q…..I have searched other threads for this scenario and not found anything that’s applicable but apologies if I missed i...

I have ordered a phone and no confirmation

I have ordered a phone and payed the deposit I haven’t received a confirmation email so can’t track it. It’s also not showing in my orders it just says page unavailable. The money has been taken fro my bank,should I be worried 

Probable SPAM call

I received a call claiming to be from EE.  They said my sim card would stop working in a couple of days as EE needed to change it and I needed to give her my email address to confirm my identity - she said this was to change from 4G to 5G.  I said EE...

Pezza57 by Visitor
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Can't Make or Receive Calls

I'm in Norway and have roaming enabled with unlimited data and UK calls. Data services - email, internet - work well but I can't make or receive calls. What do I need to do to make phone calls?

EE71-2BE8GB3 admin help needed

I have just bought myself a new drone and want to use my old EE71-2BE8GB3 to connect to it when out on the North Yorkshire MoorsAs it's a few years old I've gone and forgotten the admin password for it - is there a way to reset this unit back to fact...

No update on switch 2 order

I ordered a switch 2 Mario kart bundle on Thursday through the ee app. I received an initial confirmation email. It has been 5 days since then without any update and I used 2 day delivery. Any help would be appreciated. Thank you 

Samsung flip 5 broken screen

I've had my samsung flip for 7 months now and noticed a line in the screen when I was typing on it.The bottom of the screen started flashing so I took it to EE and they said it's out of warranty for both the insurance and the years warranty.They're w...

Smart 4G Hub keeps dropping signal

Hello: can anyone help: I have a ee smart 4g hub and the wifi keeps dropping out (usually about 24 hours after it last did it), even though the signal is strong. So I restart it and it works fine immediately. Any suggestions?

GuyArnold by Investigator
  • 444 Views
  • 10 replies
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Resolved! reactivate my sim

Hi,I haven't used my sim in a while and my service seems to be deactivated. I've tried calling 150 to reactivate but it says i need credit however the sim has credit. When I sign in on EE.co.uk i see i have £8.10 and everything looks normal.

Kez40 by Visitor
  • 10168 Views
  • 10 replies
  • 5 Helpful