cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The option to buy more data has disappeared

Wouter
Contributor
Contributor

Hello, I have a 25gb plan. I’m abroad and due to unforeseen circumstances (hospital) it has become an extended stay. I’ve spent all 25gb and have purchased a 10gb addon. Which is now also running out. 
However when trying to buy more the option is now gone. The app shows “no add ons available in this category right now”. On the website it’s just not appearing either. I have 6 days remaining until a refresh. I’m gonna need more data to be in the hospital as well as the airport potentially. 
Please help and advise

10 REPLIES 10
Katie_B
EE Community Support Team

Please try calling our customer care team on +447953 966 250 @Wouter

The team will be able to help and ensure your covered. 

Be sure to keep us updated here on the community. 

Katie