Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zone one add-on for All-Rounder Sim contract

freddyk
Contributor
Contributor

‎08-03-2025 03:29 PM

I upgraded today to a 24m All Rounder Sim contract and I was told over the phone that the contract included one add-on that I could choose Zone one option was a Zone 1 add.on that would allow me to use my data and calls abroad in the USA. On the EE app this add-on does not appear. What can I do to get it?  

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎08-03-2025 03:51 PM

All Rounder plans do not include any inclusive roaming outside EU. It's the Full Works that does but not for the whole Zone 1 but only USA, Canada, Mexico, NZ & Oz.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
freddyk
Contributor
Contributor
In response to XRaySpeX

‎08-03-2025 04:07 PM

It seems, therefore, that I was mis-sold a product over the phone. Is there any recourse, or should I just cancel the new contract?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to freddyk

‎08-03-2025 04:09 PM - edited ‎08-03-2025 04:10 PM

It would seem so! As you ordered by phone you have the statutory 14-day cooling-off period to cancel FoC.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP