11-06-2023 09:18 AM - edited 11-06-2023 09:21 AM
Hello, I have a 25gb plan. I’m abroad and due to unforeseen circumstances (hospital) it has become an extended stay. I’ve spent all 25gb and have purchased a 10gb addon. Which is now also running out.
However when trying to buy more the option is now gone. The app shows “no add ons available in this category right now”. On the website it’s just not appearing either. I have 6 days remaining until a refresh. I’m gonna need more data to be in the hospital as well as the airport potentially.
Please help and advise
11-06-2023 09:23 AM
@Wouter try http://add-on.ee.co.uk/status at the top of that page you can change it to purchase. Are you on contract or PAYG ? If you’re on PAYG there is a 25Gb per month FUP when on a roaming network. It’s 50Gb per month for contract customers.
11-06-2023 09:29 AM
I’m on a contract. Using that link and switching to “buy data” at the top right I still don’t get any option to buy data. What does FUP stand for?
11-06-2023 09:47 AM
@Wouter FUP = Fair Usage Policy.
11-06-2023 12:12 PM
@Wouter is there no wifi in the hospital that you can connect to, same goes for anywhere else where you may be? Most places have wifi that you can connect to and use.
11-06-2023 12:19 PM
No unfortunately not.
11-06-2023 12:30 PM
Where are you?
11-06-2023 12:50 PM
South of Spain
11-06-2023 02:03 PM
11-06-2023 02:39 PM
Yes. I think so.