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Community Activity
No update on switch 2 order
I ordered a switch 2 Mario kart bundle on Thursday through the ee app. I received an initial confirmation email. It has been 5 days since then without any update and I used 2 day delivery. Any help would be appreciated. Thank you
Unable to see bill
My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ?
New to EE - I ordered excess equipment in error can I return it?
Hello,I am new to EE and wasn't sure what I needed, so I accidentally ordered excess equipment that I don't need. I would like to know how I can return it. The equipment is in its original packaging and is unopened. Rather than let it go to waste, I ...
Unable to login and access info on EE app
For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...
Roaming Issue in Serbia: Yettel Disconnect / H+ on MTS
Hi everyone,I'm currently abroad in Serbia and experiencing a very frustrating roaming issue with my EE line, and I'm hoping someone here might have some insights or have experienced something similar. EE Customer Service has been unable to resolve i...
Ordered a sim only but have found a cheaper deal still with EE
I am a student and EE had reduced its prices meaning student discount wasn't useable - fine, so I ordered a sim. Now student beans have sent me a deal/offer with EE tat would save me £3 a month (and give me Netflix or google). I have just received th...
Data usage
Hi, I have unlimited data at the moment, but trying to find out what I use on average a month without having to call again. Trying to see if I can lower my allowance to make my contract cheaper when I upgrade.
Video over mobile data
At home in UK we have security cameras. When in the UK I cannot stream video cameras over the EE mobile data network, while it works fine when connected to wi-fi. However, when abroad such as now while on holiday in Sardinia I have no problem streami...
Missing Order
Order No. xko299199054This is for an Apple Watch, DHL tried to delivery on Sunday but needed a Pin number which had been sent to the number on my old Apple Watch. Obviously I don't receive messages on my Apple Watch from that number as it is tethered...
Ex colleague, switch to standard plan
Hello,I left my job at EE in April of this year and am yet to hear anything from the company regarding my current colleague products and when these will switch to a standard plan. How can I find more information on this please? I called customer serv...
