07-12-2022 05:53 PM
Hello
Smb cancelled my number
and I have no signal , I can’t call
08-12-2022 07:56 AM
Hi @Anast1
Thanks for coming here.
Is the SIM card on pay as you go or pay monthly?
Did you request the SIM to be cancelled?
Leanne 🙂
08-12-2022 08:04 AM
08-12-2022 08:08 AM
Thanks @Anast1
When was the last time the SIM card was used?
Did you top up last month?
What happens when you make a call?
Leanne.
08-12-2022 08:10 AM
I used yesterday last time my number
when I try to call smb - I can’t because I have no signal
last time I topped up on 23/12/2022
08-12-2022 08:19 AM
08-12-2022 08:20 AM
I had massage from 150 that my number is cancelled
08-12-2022 08:22 AM - edited 08-12-2022 08:23 AM
I see @Anast1
In this case, please call us on 0800 079 8586 and the team will get this looked into.
Leanne.
08-12-2022 08:27 AM
I called thay said that my phone number didn’t recognise
08-12-2022 08:29 AM