Smb отменил мой номер

[Anast1]

Hello 

Smb cancelled my number 

and I have no signal , I can’t call 

[Leanne_T]

Hi @Anast1

Thanks for coming here. 

Is the SIM card on pay as you go or pay monthly? 

Did you request the SIM to be cancelled? 

Leanne 🙂

[Anast1]

I payed for it every month I bought voucher and topped up every month 

I don’t know why my number is cancelled, I didn’t request for it 

[Leanne_T]

Thanks @Anast1

When was the last time the SIM card was used? 

Did you top up last month? 

What happens when you make a call? 

Leanne.

[Anast1]

I used yesterday last time my number

when I try to call smb - I can’t because I have no signal 

last time I topped up on 23/12/2022

[Leanne_T]

Thanks @Anast1

Can you try the SIM in another phone to see if you get signal? 

Leanne.

[Anast1]

I had massage from 150 that my number is cancelled 

[Leanne_T]

I see @Anast1 

In this case, please call us on 0800 079 8586 and the team will get this looked into. 

Leanne.

[Anast1]

I called thay said that my phone number didn’t recognise 

[Leanne_T]

Hi @Anast1

Please try 0800 956 6000 and select new customer, this will get you to the team. 

Leanne.