EE data connection stopped working. Have plenty of data. 3 / 4 bars signal strength swapped phone and exactly the same problem. Suspect sim but no way of checking. As I have spent the last 5 hours trying to fix this it would help if I could leave a message ticket with EE technical support to get back but to me to sometime. I would guess this message will be answered by bots.
In Response to Kayie_Bot I've tried using the same EE sim in 2 phones and although I have full strength signal in both phones the data is not working in any location on these two phones . I have a third phone with a different EE account /sim in the same location and data is working. I have tried the Network Checker and there is Exelent coverage in the area. I have credit and Data Allowance. Whats my best option to sort this?
I’ve had same thing , they sent me a new SIM card but still isn’t working a week later ! Waiting for someone to contact me ! Mine was ok until 2 weeks ago when I got a text saying my ‘Data boost has expired’ …… as soon as I leave my house no 4G or connection !
Thanks for the info. I really suspected that the phone had a hidden setting that was stopping the data and then the sim but just can't be sure. This has been going on for months. I thought at first it must be the signal dropping out but eventually I worked it out I just wasn't getting any use of the EE data connection even though the phone shows full signal. This is quite a serious problem for anyone who relies on communication via Data.
