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Re: No explanation for sudden loss of connection everywhere and why is my data 1

GAScott
Investigator
Investigator

EE data connection stopped working. Have plenty of data. 3 / 4 bars signal strength swapped phone and exactly the same problem. Suspect sim but no way of checking. As I have spent the last 5 hours trying to fix this it would help if I could leave a message ticket with EE technical support to get back but to me to  sometime. I would guess this message will be answered by bots.

13 REPLIES 13
Katie_B
EE Community Support Team

Hi @leo81065

Thanks for coming here. 

Are you able to try manually connecting to the EE network?

Katie

GAScott
Investigator
Investigator

I contacted EE and was told to either buy a new simm (£1.00) and then contact EE to port my number to the new simm  or EE would send me a new simm. So yes I had to contact EE either way.

By turning the power off & restart the iPhone, the problem is solved. My iPhone has 2 SIM cards & that may be a problem.

By turning the power off & restart the iPhone, the problem is solved. My iPhone has 2 SIM cards & that may be a problem.