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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 186427 Views
  • 50 replies
  • 24 Helpful

EE wifi auto and mobile contract

I have EE mobile; broadband is Virgin. Can I use EE WiFi auto on my EE mobile contract.I also use my EE mobile as a hotpoint for my non LTE tablet; wifi not always good in hotels!Any advice please.

athegn2 by • Investigator
  • 884 Views
  • 3 replies
  • 1 Helpful

Can’t gift data in the app

Hi I have tried to gift data in the app to one of the numbers linked to my account and haven’t been able toi have been able to do it on the online accountThere are a few threads the same in this community but no answers - can someone advise what the ...

My SIM card works IN MY Huawei B18-263

Hello,My SIM card works and Huawei B18-263 however when I transferred it to Huawei winexternal router says connected but no internet. Have checked APN all lights are green but cannot download. Put a sky sim in and everything worked fine. Also tried 3...

linmc by • Investigator
  • 360 Views
  • 1 replies
  • 1 Helpful

Resolved! iPad Data Gifting

Hi - I have an IPhone 15 pro max with unlimited data fully loaded. I have a work iPad that I will be given as part of a redundancy package. I am sure they will want their sim back!  what are my options for data? It is eSIM compatible. I know I get di...

Resolved! Didn't get expected unlimited data

I just purchased EE broadband, as I was informed that my existing mobile data would then become unlimited (being over £10 per month). But my data usage on the EE app still says that I have only 559.0 MB left, and there is no sign of it becoming unlim...

Resolved! Gifting data

I can’t seem to be able to gift my daughter data, which I do every month. It says she has unlimited data hut she doesn’t! She needs to have data, it’s important!

Bp451 by • Explorer
  • 652 Views
  • 4 replies
  • 0 Helpful

Selected wrong data plan,24month contract

Hi,i recently joined EE 8 days ago,i just realised i have only selected the 5g data allowance,i spoke to customer services and was told i can only change this to the unlimited plan after 30 days,im not sure if this is rite or i should be sending the ...

Data

Hi weneed data urgently I’m Ina different country 

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