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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 191814 Views
  • 50 replies
  • 24 Helpful

5G disconnects after 3 hours

Hello. Has anyone experienced mobile data being disconnected after 3 hours use?I am using a Netgear 5G router for live streaming, and 3 times now I've lost the internet connection after 3 hours, today it happened after 3 hours, then again right on 6 ...

Ian236 by • Investigator
  • 684 Views
  • 7 replies
  • 0 Helpful

Help

Just payed for 1 hours data , it has a child lock on it ? 

Omen13 by • Visitor
  • 374 Views
  • 1 replies
  • 0 Helpful

Mobile

My mobile data isn’t working I have data but it doesn’t work for anything on my phone only works for WhatsApp but I can only send messages and receive them on there I cannot load voice notes or photos I have checked to see if my data is turned off fo...

Daley3 by • Visitor
  • 402 Views
  • 1 replies
  • 1 Helpful

Data gone to quick

My data has drained and I hardly use it as I have internet I turn it on every now and then and for some reason it’s draining so quick this month it was gone within 1 and half weeks ? 

Ront01 by • Explorer
  • 464 Views
  • 3 replies
  • 2 Helpful

Mobile data not reset properly

Hey My mobile data is supposed to reset today I used up last month data today but it says it doesn't reset until 22nd July when I haven't even used July's mobile data yet so I don't know if I was a typo or not but I'm hoping it is

Strange Data drop out

OK, here's a strange one that even the EE level 2 tech support are struggling with.At certain locations, mainly near my home, I have no data on both physical sim and eSim on my S22 Ultra.Other family members have data connection with EE with no probl...

I want more megabytes

 I bought a SIM card and now I have 8 GB of data, how can I change my tariff plan to more GB?

Ivan34 by • Investigator
  • 802 Views
  • 6 replies
  • 2 Helpful

EE Mobile Data

Why doesnt my Snapchat or Facebook not work on my mobile data can anyone help please 

Tashalcx by • Visitor
  • 420 Views
  • 1 replies
  • 1 Helpful

Data usage nearly quadrupled since joining EE from o2

Since I joined EE a month ago I have gone from using 2 gig a month to almost 8 gig in 2 weeks. I have no idea how this has happened as I only use data when browsing on breaks at work, or listening to Spotify on the journey to and from work. My phone ...

EQdnb by • Explorer
  • 518 Views
  • 1 replies
  • 0 Helpful

Website wrongly classed as 18+

Hi my website is wrongly restricted on your network. It is classified as 18+ but it is a web design website. Can this please be rectified?dolphinwebservices.com

DWS44 by • Visitor
  • 414 Views
  • 1 replies
  • 0 Helpful
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