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Re: Excessive data usage, not in line with phone

J032
Contributor
Contributor

Same here, when I was with Plusnet I never had any issues with data usage. As soon as I started using EE data, watching a YouTube video for 15 minutes chews it up. 

5 REPLIES 5
Leanne_T
EE Community Support Team

Hi @J032 

Thanks for coming back to the community. 

How much data allowance do you have on your plan?

Leanne. 

Hi Leanne, 

5gb per month.

Katie_B
EE Community Support Team

If you text AL to 150 does it show your data has gone @J032?

Katie

That’s not the issue, the problem is EE data doesn’t last as long. I would say 5gb of EE data is equivalent to 2gb of Plusnet data. 

James_B
EE Community Manager
EE Community Manager

Hi @J032,

Plusnet used the EE mobile network for your data connection and switching to an EE plan wouldn't change the way your data usage is measured.

The amount of data used when streaming from YouTube will vary depending on the video quality being used.

By default, the app will automatically adjust the streaming quality based on the speed of your connection.

For help with changing your quality settings, please see Change the quality of your video - Android - YouTube Help (google.com).

Hope this helps. 🙂

James