The EE Community

Strange number in the EE app

Why all of a sudden am I seeing two phone numbers in my app immediately after logging in with a heading / prompt of “Choose a device?I’ve had the same number for close to 30 years, and I do not recognise the second number. I have had the app for at l...

Problem internet,None Apps don't work

HIHere's the problem:Only Instagram, Telegram and other messengers work️Browser, YouTube, navigation don't work️The EE app shows that everything is active and fineI don't know if it's related to my trip a week ago from holiday, I had roaming connecte...

Wifi plus flashing orange

I have connected a new router but when trying to connect the wifi plus it just flashes orange but does nothing else. Please help.

Smart Wifi Pro extenders

New to EE. Swapped from BT which worked flawlessly, however I am struggling with issues and wondered if I am alone with this or whether these are common.I have a modern 3 story house with the SmartHub in the front lounge on left of house, with one ex...

No internet - 'good connection' according to you

All evening my internet has been down on mobile data - according to yourselves the connection has been good.  I have restarted my device - checked updates - turned airplane on and off. Because of this I have missed important work related emails.  I u...

TP Link MR6400 router used to work for years until today - any ideas?

So, have had a TP Link MR6400 with an EE sim card for a few years and all was working fine until today.Now, it fails to connect to the internet.I gather that EE were doing some work in the local area very recently, possibly today but it is hard to fi...

Switched tariff but no service

Hi, I recently switched tariff after many attempts it was finally sorted after complaining. However my digital home phone is not working and I keep getting a voice recorded message saying that it’s not working. I called EE and went through troublesho...

I have the same problem! Browser and other apps not working, but messenger and insta work. The signal bar is full. Wifi works as usual. Mine network stopped working around 6pm this evening, very similar to maslovaa28’s.Please help me to solve this. T...