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Moving from 12 Pro Max to S21 Ultra

jdesousa
Visitor

‎05-02-2021 08:14 AM

I have a iPhone 12 Pro Max on contract but I have switched to an S21 Ultra using the existing SIM and my data speeds are horrendously slow, do I need to do something to get my data settings switched by EE from my old to my new phone please? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-02-2021 08:16 AM

@jdesousa   There’s nothing to do.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎05-02-2021 10:55 AM

Hi @jdesousa

 

Welcome to the community.

 

Have you tried restarting the phone?

 

Are there any maintenance works in your area? You can check by popping your postcode into our coverage checker and hitting the 'I have a problem' button.

 

Chris

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