Mobile data not working

[Broggy]

Hi. I have an iPhone 11 and noticed that my mobile data isn’t working. I have an allowance of 11GB a month and it’s not getting used. I only noticed recently as I have a Square Card Reader and the past 2 events I’ve been to where there’s no wi-fi, it’s not working at all, which is frustrating and causing me to lose sales due to this. Anyone any ideas on what I can do please? Many thanks 

[bristolian]

Has mobile data worked on your phone before, if so when?

Is mobile data enabled on your phone?

[Broggy]

Yes it’s switched on.
I’ve never had to really use the Mobile data before, but now I know it doesn’t work as I’ve tried it with other things now as well and it definitely doesn’t work

Sent from my iPhone

[Katie_B]

Hello @Broggy. 

If you text AL to 150 what reports back?

Speak soon, 

Katie

[Broggy]

Hi
The message back tells me I’ve not used any of my allowance
Many thanks
Dawn

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @Broggy. 

If you open Safari on your iPhone and search for a website such as Google what comes up? or does the page simply not load?

Katie

[Broggy]

Hi
If I turn my wi-fi off, it just doesn’t load

Sent from my iPhone

[Katie_B]

That's strange @Broggy. 

Do you have another device you could try your SIM in?

I would love to help you get to the bottom of this. 

Katie

[Broggy]

Yes, I’ll try it in another phone now

Sent from my iPhone

[Katie_B]

Perfect, thank you @Broggy. 

Katie