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Mobile data not working

Broggy
Investigator
Investigator

‎04-02-2023 09:47 PM

Hi. I have an iPhone 11 and noticed that my mobile data isn’t working. I have an allowance of 11GB a month and it’s not getting used. I only noticed recently as I have a Square Card Reader and the past 2 events I’ve been to where there’s no wi-fi, it’s not working at all, which is frustrating and causing me to lose sales due to this. Anyone any ideas on what I can do please? Many thanks 

13 REPLIES 13
Broggy
Investigator
Investigator
In response to Katie_B

‎05-02-2023 12:44 PM

Hi Katie
It seems as if it’s my phone that’s faulty. My sim worked on mobile data on my husbands phone

Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to Broggy

‎05-02-2023 01:34 PM

Thanks for trying @Broggy. 

Did you purchase your phone direct with EE?

Katie

0 Helpful
Broggy
Investigator
Investigator
In response to Katie_B

‎05-02-2023 02:56 PM

I’ve been in touch with Apple Support and managed to resolve the issue.
McAfee Security and VPN turned on was preventing my mobile data to work for some reason!!!!
Thank you for all your help anyway

Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to Broggy

‎05-02-2023 03:03 PM

That's great to hear @Broggy.

Take care, 

Katie

0 Helpful