cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hotspot not working while roaming abroad

Bashirs
Investigator
Investigator

I am currently outside the UK, in the EU and I have a my traveling pass on (paying an extra 2.47£) and while I have access to my data on my phone, I am not being able to use my phone as a hotspot to access the internet on my laptop. I tried everything, I think I have enabled everything that needs enabling. Is it that while roaming we can't use the hotspot? Please help! The only reason why I am incurring these charges while abroad is to be able to use my phone for internet for working on the laptop. Thank you.

18 REPLIES 18
XRaySpeX
EE Community Star
EE Community Star

There's no reason for laptop not to tether to phone if phone is working while roaming on mobile network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@Bashirs   As @XRaySpeX  says it  should work, I’ve done this many times with my devices over the years.   Is your laptop seeing the hotspot from your device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

As long as lappy is logging into phone's hotspot!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

It says it connects but there’s no internet. It gives an exclamation point where the wifi sign is. 

I have just restarted my phone and it's now working! 

Thanks and sorry for the bother! 

westbury1969
Investigator
Investigator

Hello. I’m having this exact same problem. I turned my phone off and on and it didn’t rectify it. Any more solutions? It would be very helpful to connect my laptop and an iPad to my phone. Thanks 

@westbury1969   Can you use data on your phone ?  Are you in the UK or elsewhere?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
westbury1969
Investigator
Investigator

Yes, I can use data. I am in Austria for a week’s holiday from the UK. 

James_B
EE Community Manager
EE Community Manager

What happens when you connect your laptop to your phone's hotspot, @westbury1969?

James