Roaming

[MariaR]

I am abroad and Roaming is not working. Even though i have it on my plan. How do i get in touch with EE? They don't have any options to chat with them unless i go in store. What is this nonsense?

[Schockwave]

@MariaR , are you on pay as you go or contract? If on contract did you activate roaming on your account? No need if on pay as you go, as it is automatically enabled.

Did you receive the welcome message when landing ?

Often just rebooting the phone, you should see network enabled. You can also try a manual search for a network.

If you need to contact  customer service, you can use Skype to contact them for free, see my signature.

[XRaySpeX]

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.