Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Transfer WhatsUp

yonee1
Visitor

‎02-09-2024 11:20 AM

I am transferring from BT to ee mobile account and have been given new replacement sims for phones. Our numbers will not be changed. Before I do this - will I lose all historical messages on the WhatsApp existing on my phone ? 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎02-09-2024 11:23 AM

Changing SIMs should not result in a loss of any app data - WhatsApp or otherwise.

You'd have to check specifics with WhatsApp though - EE didn't design the app, they provide an internet connection for apps to work.

XRaySpeX
EE Community Star
EE Community Star

‎02-09-2024 12:14 PM

@yonee1 : WhatsApp msgs are associated with your mobile phone no. As long as you keep your phone no. you will retain & be able to access your WhatsApp msgs. You can even access them as well from a PC away from your mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Northerner
EE Community Star
EE Community Star

‎02-09-2024 12:40 PM

Hi @yonee1 

Back up your WhatsApp messages to be safe. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful