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Hi, having a data to EU and USA unlimited and still cannot connect or use the ph

Fefe17
Visitor

‎13-07-2025 11:45 AM

I have data to EU and USA unlimited and still the phone cannot connect

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎13-07-2025 11:48 AM - edited ‎13-07-2025 11:50 AM

Where are you?

Data isn't to anywhere particular; it's just data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎13-07-2025 12:34 PM

Hello @Fefe17 ,

Welcome to the community,

Are you abroad already? Are you on monthly contract? If you are, did you enable roaming on your account? If not, then you will not be able to use your data until you enable roaming, so would need to call customer service to enable this.

If on pay as you go, roaming is enabled, so did you receive the welcome text? You should have received it whether on contract or pay as you go.

On pay as you go, you would need enough credit on your account to be able to use data.

Please let us know, then we may be able to advise further.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.