19-02-2024 07:47 PM
i gift data to my family every month. This month the gifted data left my account but hasn’t arrived at the other accounts.
How do I get the lost data reinstated?
john
19-02-2024 08:16 PM
Hi @Jorashnali
Ask the other user to restart their device.
Thanks
20-02-2024 12:38 PM
Have had this issue today, data gifted to one of my numbers on 07/02/24 (do this each month) and definitely showed as transferred, all of a sudden today they are saying they have run out of data, and the gifted data is missing. I've contacted customer service on chat
21-02-2024 09:54 PM
Power cycling the devices had no effect what so ever.
the fault appears to lie on the EE servers.