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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 167953 Views
  • 50 replies
  • 23 Helpful

Unlimited Data Add On

Hi,i have purchased the 24hour unlimited data add on to save my 25GB plan data while I'm out. However, when i look in my EE i can see that my data is still coming out of my normal allowance instead of the 24hour Unlimited add on allowance? Any help w...

bdg0514 by • Contributor
  • 532 Views
  • 2 replies
  • 1 Helpful

Data gifting problem

Good afternoon, I have been trying to gift data to my son all day and it keeps telling me that it’s not working. I have logged in and out, restarted the app and waited but it’s still not working. Is there a central issue that is causing this or is it...

Date

Hi good afternoon my Internet date is not working I need some date please I can't make phone calls.

Adol32 by • Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful

Resolved! Mobile data not working

My data hasn’t been working for a while now. I am from the UK and use a IPhone 11. My data seems to work with search engines such as safari but is slow. However with nearly all other apps like social media it doesn’t work at all. I have tried lots of...

Bertie16 by • Explorer
  • 918 Views
  • 4 replies
  • 2 Helpful

Resolved! Data gifting

How can I gift data ? I have family package but unable to gift data from one to another

Resolved! Data gifting

Hi I'm not able to gift data. It's says sorry we unable to show this devices data now. come back later.  it's been like this for weeks

Abbas3112 by • Investigator
  • 491 Views
  • 2 replies
  • 0 Helpful

Mobile data not working

My mobile data has stopped working this morning. I've tried resetting my phone and resetting network settings but nothings working. Can anyone help?

Data sharing

I am unable to share data from the app even after closing the app and re starting. getting error messages

Tennore by • Visitor
  • 413 Views
  • 1 replies
  • 0 Helpful

Data sharing not working

I am the main account holder and the app and website won't let me share data with my kids.There seems to be a technical fault but when I try to call the wait time is in excess of 40 mins.Anyone else having the same issues? 

INDIJET by • Visitor
  • 1873 Views
  • 14 replies
  • 4 Helpful

Re: Excessive data usage in just 12 hours?!!

Sorry to hijack this thread but I am also experiencing unexplained high data usage.  And I have also just upgraded to a new higher data contract.  Previously I would barely use 6gb per month, whereas I have apparently used a massive 7GB in the past 2...

PaulRo by • Investigator
  • 2180 Views
  • 25 replies
  • 13 Helpful
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