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Speed Caps - how do they work?

KnewBee
Investigator
Investigator

‎10-03-2024 03:39 PM

In my area, the speeds are rarely above 50mbps.

If I have two plans, one with unlimited speed and the other capped at 100mbps, will both receive the same speeds (ignoring all other factors), or will the uncapped plan be prioritised and so the capped plan may experience lower speeds, even when below the 100mbps cap?

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1 REPLY 1
Northerner
Grand Master
Grand Master

‎10-03-2024 04:21 PM

Hi @KnewBee 

It depends on your local infrastructure and carrier traffic. EE do not guarantee speed.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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