The EE Community

Contract

I can't find out when my phone contract runs out. EE just run me circles to upgrade etc. It's a simple enough request. Any ideas please 

Cannot add on data, says payment issue

Hi. I cannot add data pack or use my credit to purchase an add on. Gives me an error.   Could be that my sim was deactivated? I have around £13 pounds credit on it. I am abroad but cannot contact ee. I am trying to purchase data so i can use the sim ...

Samsung Buds3 pro. no order update

Hi,I placed a order on the EE store online on Sunday the 23rd March for these earbuds  as they were on offer,  I phoned the contact for the Tech Store twice and twice I was told it going to be put through but I've heard nothing via text, phone or ema...

Phone calls in Australia

If you are an EE customer and going to Australia  BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....

External Broadband box

Does anyone know how I can get through to someone at EE to report that their external broadband box has fallen off the wall and there are exposed wires.  Tried through app and it is not helpful and keeps sending me links to the same place. 

Access sms on smart hub

Changing account owner

I’m trying to change the ownership of an account, but I’ve hit a dead end.The previous account holder left the business, and I need to gain access. I can log into our business account online, but I can’t update any details without speaking to someone...

Video playback issues on S24, sent to repair but couldn't reproduce.

I've had an issue with my S24 since I obtained it on contract just over 6 months ago, it's an issue that's annoying but that doesn't make it unusable, but it's annoying.Basically, in certain applications when playing a video, the video will become pi...