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Unlimited data- not unlimited?

Redoctober
Visitor

‎15-06-2022 01:55 AM

Hi- I have "unlimited data" as part of my phone plan, yet often get texts saying that I have almost used up my data. What's occurring? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-06-2022 04:04 AM

You're right! Unlimited data is not unlimited. It has a FUP of 600GB / billing month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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chistery
EE Community Star
EE Community Star
In response to XRaySpeX

‎15-06-2022 06:40 AM

Are they actually texts from EE or notifications from your phone? Phones often have a data limit warning set as standard, which is often set at 2GB by default it seems, so this can be turned off or changed.