Data charges when in Cape Verde

Sharon1710 · ‎03-03-2024

We are in Cape Verde and my husband and I got a text from EE to see if we wanted a data add on. We both agreed to paying £32.64 for 22mb for 7 days. However within minutes we also received a text that said we had used 80% of our roaming add on. How can this be possible?

Thanks

Chris_B · ‎03-03-2024

@Sharon1710 22mb isn’t much at all. You could use that within minutes. 1Gb of data is 1024mb

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

bristolian · ‎03-03-2024

@Sharon1710 wrote:

£32.64 for 22mb....we had used 80%

What were you doing with your phone in the intervening time? Were any apps set to auto-update? Were you watching any videos or suchlike?

Northerner · ‎03-03-2024

Hi @Sharon1710

Background services on your smartphone.

You would be better of buying a local SIM at that cost.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Sharon1710 · ‎03-03-2024

No, none of the above! Just on the transfer coach to the hotel from the airport. I’ll take up with EE. Thanks
Sent from my iPhone