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Cape Verde roming charge

Christine2003
Explorer

‎10-04-2024 02:32 PM

Can someone tell me why as a family we’ve spent £100 pounds on roming for it not to work. Can someone fully explain to me what we are or should be paying for.  Also iv tried to do an add on to call home and it won’t accept.  It’s already charged me over £4 pounds for less than a minute and I want to call home just to check on my mom.  Thankyou in advance 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎10-04-2024 02:42 PM - edited ‎10-04-2024 02:43 PM

@Christine2003 : What was it that you spent £100 on that didn't work? Would it be a £25 monthly charge for 4 months? Or maybe you meant for 4 phones?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Christine2003
Explorer
In response to XRaySpeX

‎10-04-2024 02:47 PM

Thankyou for replying so fast we purchased 4 roming passes 25 pounds each. I’m not at all

technical so my partner and sons set it up but are adamant it’s not working. 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Christine2003

‎10-04-2024 02:50 PM

The £25 pm Roam Abroad Pass is not valid in Cape Verde. It is only valid in EU, US, Canada, Mexico, NZ & Oz.

Outside the EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/capeverde.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
bristolian
Legend
Legend

‎10-04-2024 03:55 PM

@Christine2003 wrote:

Can someone tell me why as a family we’ve spent £100 pounds on roming for it not to work. Can someone fully explain to me what we are or should be paying for.

Roaming itself is a free service. Anything you've paid for is a billing add-on to reduce the cost of using that service.

Which add-ons have you choosen?

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