Community Activity

Roaming in New Zealand 2025

I am in New Zealand, travelling for 30 days.  Before leaving the UK I changed my plan to include full roaming as the old roaming pass is no longer available.  I arrive in New Zealand and immediately get an EE text inviting me to pay £5 per day or £25...

Baggieal by Investigator
  • 221 Views
  • 11 replies
  • 5 Helpful

Resolved! Netflix

How do I activate Netflix, I have recently upgraded and have it as an add on. I haven't received a message so not sure how to activate. Please help

Mark527 by Visitor
  • 146 Views
  • 3 replies
  • 1 Helpful

Resolved! Call back

I spoke with a cs representative over 2 weeks ago and was told I'd get a call back in 2 weeks, would I be better ringing back myself?I had upgraded in Nov 24 and have had an issue getting a parcel to return my old device to get my discount on my line...

Matt19864 by Investigator
  • 137 Views
  • 5 replies
  • 4 Helpful

No top up number is working and I tried so many ways no working and I don't loose my uk number 

Javali7 by Visitor
  • 8 Views
  • 1 replies
  • 0 Helpful

Roaming won’t connect

I have Full Works plan. On arrival in Australia I couldn’t make any phone calls, local or to U.K. numbers. Texts and data work OK. Help please. 

Rogerjm by Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

Roaming

I am currently in Australia and have just purchased a weekly roaming pass for £25. But I can’t make phone calls. Why? Can anyone help?

Within contract

How will I know if I’m still within a contract or still paying for a phone that’s been paid for 

Alunp1 by Visitor
  • 8 Views
  • 0 replies
  • 0 Helpful

Resolved! Loss of access to BT email accounts

Bt contract was soon to expire.Had a call about changing to 24month EE broadband and telephone account.Changeove went without hitch. 1/2 the price of BT.The Norton protection is an 'extra' with EE at £5 a month. Norton are offering 2 year deal which ...

David_TOF by Investigator
  • 568 Views
  • 7 replies
  • 1 Helpful

Calls cut out after 5 minutes

I have started to have this problem too. Exactly at 5 mins the call gets cut off. I am in the UK using my EE sim. It happens when I am at home or when I am out.