Calling the uk from Australia

[Ducatibiker]

I have a zone 1 roaming package with data and calls. I cannot make or receive calls from the uk. I have changed networks manually, restarted the phone, WiFi on, WiFi off etc and nothing. I made a call yesterday eventually but nothing today. Have spoken online to EE and absolutely no use at all. My father is in hospital and I have to be able to speak to him and staff. Any help greatly appreciated. 

[bristolian]

Can you call Australian numbers?

What did EE suggest, when you spoke to them online?

[Ducatibiker]

No I’ve tried calling an Australian number as has my partner and nothing. EE suggested manual network changes, turning off private relay, turning phone off for 3 minutes and 2 minutes. Also not using WiFi calling. Oh and calling 150 to speak to CS 

[Katie_B · Accepted solution]

Hi @Ducatibiker. 

Thanks for coming here. 

Are you able to connect to Telstra?

Katie

[Ducatibiker]

Thanks, just connected and it seems to have worked. 

[Ali_A]

@Ducatibiker 

Great to hear it's worked! 

Thanks for getting back to us to keep us updated. 

Ali