Data Gifting

[Cj1402]

Been trying to gift data for over a week now, when you click the option to gift, the screen turns grey and doesn’t move?

[Jimmyswanston22]

Hey can't seem to gift data if me and missus are on a unlimited plan saying unable to gift data saying u used a 100gb out of 100gb any solutions on this

[Linzi_H]

Hi @Jimmyswanston22 

If you have an unlimited plan you can gift up to 100GB. Data usage on an unlimited plan will decrement from giftable allowance. See Data Gifting Terms and Conditions.

Have you both used 100GB so far? If so, that's why this message will be showing when you try to gift data to another number on your account.

Linzi 

[Jimmyswanston22]

That what I saying my brother having same issue and he only signed up to EE few days ago so how can he use 100gb data and sure me and missus hasn't used 100

[Alex_H]

@Jimmyswanston22 Have you tried through both the app and the website? If you think there is an issue with the usage showing on your online account the best thing to do is give us a call on 150 and one of our guides can check your usage to help find out what is happening.

Alex

[Jimmyswanston22]

Hey just tried through the site saying there already a data rich as it already unlimited data so data gifting does not work from unlimited plan to unlimited plan there needs to be made clearer only works if u on a GB plan again needs to be made clearer 

[Katie_B]

Good morning @Jimmyswanston22. 

Thanks for coming here. 

You can gift data from an unlimited plan, however, you can only gift data from your first 100GB. 

If you have used 100GB this month and try to gift data to another line on your billing account this will not work. 

Katie 🙂

[Jimmyswanston22]

It doesn't work this is an issue with 2 unlimited plans on my account as it max data gift data does not work unless the other person on my account has GB plan and I gift from my unlimited plan it will work but not from unlimited to unlimited needs to be made clearer 

[Katie_B]

Hi @Jimmyswanston22. 

The unlimited plan should not require further data.

If you have another number on your account which is not an unlimited plan, the first 100GB of your data allowance can be gifted. 

Katie 🙂

[KJWEJW]

I have the same issue 

[KJWEJW]

Same issue