4g Speeds

[DJGIT]

My 4g connection (unlimited) usually runs at 80-100Mbps in my house. Today it is running at less than 1Mbps both up and down. I have tried my sim in multiple devices and the same issue occurs suggesting this is a network issue. Please advise. 

[DJGIT]

I have had the same type of messages and now my mobile data is shocking. Dont know if related but my 4G and 5G connection is less than 1mbps when usually 80+ -  have tried sim in different devices so clearly a network issue. 

[DJGIT]

Ive got the same issue in SL2 postcode (nowhere near you) my 4G speed is usually between 80-100Mbps, today its <1Mbps up and down and unusable. 

[bristolian]

In the first instance, check for known local issues using the status webtool - https://ee.co.uk/help/mobile-coverage-checker > "check service status"

Depending on the result, either "keep me updated" or "report a problem"

[DJGIT]

Yes have checked and its saying that there are no "known" issues in my area. Have reported a problem. 

[DJGIT]

have tried my sim in multiple devices (iphone, 2 different broadband routers) all performing the same <1mbps

[Northerner]

Hi @DJGIT 

If you register as per the link posted by @bristolian  then EE will notify you when the issue is fixed. Once done then restart your device.

Thanks 

[DJGIT]

Thanks

[DJGIT]

OK - so registered the issue three days ago issues number 5535017. Nothing has changed, still no useable internet at a time of the year when the kids are desperate to try new games/devices. No mention of what the issue is on the EE website and no idea of when it might be fixed. 

I knew that the moment EE joined forces with BT, that this would happen. Time to go elsewhere.  Very poor. 

[Peter_W]

Good morning @DJGIT, I'm disappointed to hear you've still not noticed any improvements since flagging this. 

I appreciate it's the last thing you'd want to be thinking about at this time of year.

When we receive network reports our team will investigate these, but depending on the nature of the fault this can sometimes be complex to fix with multiple factors at play.

If you get in touch with our technical team, they'll be able to take a closer look into what's going on and also advise if there are any estimates on when things will be resolved.

Peter