4g Mobile Sim only -Variance in data speed between personal sim & business sim
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-08-2022 12:41 PM
Ok so I have just joined EE after a couple of previously poor experiences with a couple of other providers. I took the leap and paid a lot more for this service with a view to getting a substantially more stable and true reflection of the product I and my business pay for.
So I have ported to EE for my Business mobiles and the same for me personal mobile.
Tested indoors - with no obstructions
Business sim is Unlimited Calls and messages and 12gb of data - speedtest average results last two days.
Iphone 10x - showing two bars (wifi is off) D/L - 94.3 - 123 Mbps and U/L 1.39 - 75.0 Mbps - 24 ping (average)
Personal sim is unlimited calls and messages and unlimited data - speedtest average results last two days. Iphone 11 pro - showing 2 bars (wifi off) D/L 130 - 235Mbps and U/L 2.59- 27.3 Mbps - 27 ping(average)
Both checking against the same speediest server - Giganet Portsmouth
Any ideas, or is this just a balancing/transitioning phase due to the nature of the new contracts. I was getting drop-outs during teams and zoom calls or the image would break up and sound drop out
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-08-2022 02:56 PM
Welcome to the community.
How long have you had your contracts?
Were all speed tests completed in the same location?
Jon
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-08-2022 04:11 PM - edited 12-08-2022 04:12 PM
Hi,
- two days
- Both checking against the same speedtest server - Giganet Portsmouth
- In the same room
- Same time, same day
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-08-2022 04:38 PM
Thanks for coming back to us.
I have sent you a private message for some details.
Leanne.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
15-08-2022 01:01 PM
Hi,
Also having the same issue.
We moved from a fixed BT line over to EE business as our personal sims achieved double of what the fixed line provided.
We're now worse off - any help greatly appreciated!
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
15-08-2022 03:44 PM
Hi @aveservices
Welcome to the community.
Have you spoken to our Business Support team about this?
Chris
