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mobile broadband contract (data sim) used in UK, not working in Europe

gina_22
Investigator
Investigator

I tried to find out how to activate roaming before leaving the UK but the only instructions are for phones, there's nothing about data-only sims for use with a 4G mobile router for tablets/laptops.

I was using it fine in the UK but in France I got "NO SERVICE" then "Roaming! Please access Web UI to reconnect" and in Spain only "NO SERVICE".

In France I used the hotel wifi to get online but again failed to find anything about connecting mobile broadband roaming on the EE page. If "Web UI" refers to the router's, I've forgotten the password and don't know how to reset it, if such a possibility exists. Please advise how I can use my data in Europe.

22 REPLIES 22
gina_22
Investigator
Investigator

That's very helpful, I mean it, but I wish somebody had told me that a year ago!

Josesousa
Visitor

  Hello I go too Portugal I posible have internet in Portugal 

James_B
EE Community Manager
EE Community Manager

Hi @Josesousa,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Mobile WiFi or phone?

James