A new 4G router set up but unable to connect security cameras within the poperty

[Cornishman69]

Unable to activate CCTV cameras through the new router

[Christopher_G]

Hi @Cornishman69 

Welcome to the community.

What is the problem that you're having? Are you getting any error messages? Please try restarting both devices and trying again.

Chris

[Cornishman69]

Hello Chris. I don't get the error message in reference to the router..........the error message comes from the camera set up when connecting. In the past when I have used a Sky/Virgin & a Three3 router I have had no problem in linking the CCTV camera's to the laptop

David

[James_B]

Hi @Cornishman69,

What is the error message you see?

Can you successfully connect other devices to the router?

Have you contacted the camera manufacturer for support?

James

[Cornishman69]

Hello James. YES everything else that would normally be attached to the router/broadband as previously is connected/working OK but when I attach/open the CCTV it shows 'Connect to device failed'

YES I have contacted the company that set/instored the CCTV but at a cost for there engineer to come out.

In the previous years since the CCTV instored I have used Sky/Virgin & Three3 routers without any problems.

The CCTV are 192.168.0.3 where EE router is 192.168.1.109

David

[James_B]

Hi @Cornishman69,

Have you looked into contacting the manufacturer's support team directly, rather than the installer?

They may know if your setup requires any particular settings changes to work with different providers or if there are any other compatibility issues.

James

[XRaySpeX · Accepted solution]

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@Cornishman69 wrote:

The CCTV are 192.168.0.3 where EE router is 192.168.1.109

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There's something funny going on there! The 1st 3 parts should be the same. Which mobile router is it?

[Cornishman69]

Hi James.........I have no contact details of the manufacturer......the CCTV was installed back in 2015 & have worked without any problems until now with EE 4g Hub router......So I have gone online through google/you tube & nothing.

Even followed EE guidelines for 4g routers a/c to see if I could connect the CCTV through there router.....nothing.

Going on holiday nexts week & spending so many hours in getting this sorted out at the customer expense.....beginning to get/feeling **bleep**ed off.

What I have seen so far all broadband providers have got a fault in providing a service

[Cornishman69]

Sorry.........I haven't got a clue in what you had provided, to me its ?????

The router EE provided me is Smart 4G Hub model# D412C57

& I already called the number provided & was given this web page.......through the community to find/solve the situation.....not impressed with EE

[Christopher_G]

Who is the manufacturer of the device, @Cornishman69? Have you checked their website? There could have been an update to software or something similar from their end, so it's best to check with them first. This thread will stay active so that you can come back and let us know what they say.

Chris