can't buy add on data even though I have £15 credit?!

[darknights81]

hi guys, anyone having this issue? I've got credit but it won't let me top up my 4g EE mifi? so frustrating! 

Ive tried using the £15 credit i have, and even tried to set up payment with a new card for a reccurring top up but no joy? i really need this issue sorted asap as my phone is on vodaphone, but having major network issues, so need this as a backup toi crry on with work emails on the move. thanks guys

[PhilippaEast]

Both the links provided about just produce the error message: “Safari cannot open the page because it could not connect to the server.”

im using home Wi-Fi on my iPad to try and buy an add on. 

[XRaySpeX]

@PhilippaEast : Use another browser, not Edge or any browser that turns HTTP: into HTTPS: . Chrome works on it.

[PhilippaEast]

Hmmm. I tried on chrome from my iPad, but it tells me I can’t access those pages using Wi-Fi — which obviously is what I need to use on an iPad!

[XRaySpeX]

@PhilippaEast : Does your iPad have a SIM in it? If so, you don't connect to that link over WiFi but directly over the mobile network. WiFi is for connecting to a mobile router with a SIM.

[PhilippaEast]

No, my iPad doesn’t have a sim. 

[XRaySpeX]

@PhilippaEast : So, are you connecting it to a mobile router by WiFi?

[Mikeelliottuk]

this methods seems very faffy.  Cant we just buy data add-ons over a normal internet connection, or through the app or website?

[PhilippaEast]

I’ve used my iPad to log into my ee account via the webpage. I’m not using my phone for that at all (I don’t have a smart phone, I have a very old Nokia, which doesn’t really do Internet!)

https://ee.co.uk/what-do-you-want-to-do-today

[PhilippaEast]

Exactly 🤣

[XRaySpeX]

@PhilippaEast : So what are you trying to buy data for? Why are you even trying to use my add-ons link? Your iPad has no SIM in it.