Hi EE, I got a mobile broadband few month before

[xuzhang2025]

Hi EE, I got a mobile broadband few month before, I have used it for a month because I had move to my new house and then cancel the contract. I have paid two month fee for that broadband as your policy need to pay one more month to cancel the contract.

Today, I check my credit report and found that my EE has been four monthly miss the payment. can you find out what has happened to me? why the bill still count on me?

Mobile number ***********

Contact address

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[Mod edit: Removed mobile number and contact email from public post]

[Christopher_G · Accepted solution]

Hi @xuzhang2025 

Welcome to the community.

We don't have access to your account here in the community to check what is happening with your cancellation or payments.

If you speak with our Customer Support team, they'll be able to look into this further for you and help get this sorted.

Chris